Frequently Asked Questions

We strive to process and ship your order as quickly as possible!

• Processing Time:

• Standard orders: 1 business day

• During sale periods: 2-3 business days due to high order volume

• Shipping Time:

• Once shipped, your order should arrive within 2-3 business days, depending on your location.

Tracking Information:

Once your order has been shipped, you will receive an email with tracking details. If you don't see it in your inbox, please check your spam folder.

Important:

Please ensure you enter the correct email address when placing your order. Incorrect email details may result in missing order confirmation and tracking updates.

For urgent orders, please feel free to contact us at hellobyjyss@gmail.com with your order number and we will try our best to assist.

Once your order is shipped, you'll receive a tracking number via email. You can use it to track your package on our carrier's website.

Our sleepwear and baby/kids apparel are crafted from premium TENCEL and bamboo fabrics, chosen for their softness, breathability, and sustainability.

We recommend machine washing on a gentle cycle with cold water and tumble drying on low. Avoid bleach to preserve the fabric quality. Avoid hot water, high-heat tumble drying, or prolonged exposure to direct sunlight, as bamboo fabric is heat-sensitive.

We accept returns within 7 days of delivery for unused items in original packaging. Please contact us to initiate a return.

Absolutely! We ensure that the process and final product of our clothes not only provide extra comfort but are also safe for use on babies. We are proud to have our fabric certified by OEKO-TEX®, further demonstrating their safety and quality.

OEKO-TEX® certification focuses on the safety of our clothes and verifies that they have been tested for harmful substances. It ensures that our clothes are free from substances that may be detrimental to human health, providing peace of mind for our customers.

Our products are ethically-made in China by a certified manufacturer.

Discount codes are applicable to regular-priced items only.

They are not valid on:

• Sale items
• Bundles or sets

Discount codes must be applied at checkout and cannot be added to an order that has already been placed. Unfortunately, we are unable to provide reimbursements for missed discount codes.

However, you can save your code for your next purchase, as long as it remains valid and meets the terms and conditions. We appreciate your understanding and look forward to serving you again.