Refund policy

Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging.

Size Exchanges

If you require a size exchange, a $3.90 courier fee will apply for each exchange.

To request an exchange, please write in to hellobyjyss@gmail.com within 7 days of receiving your order, including the following details:

Order number

Name

Email address

Contact number

Our team will assist you as soon as possible.

All items must be returned in their original condition, unworn, unwashed, and with all tags intact to be eligible for exchange.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 7 days of receipt, and we will arrange for a replacement at no additional cost.